About iter8 Tech
Technology works when it is built around the people who use it.
iter8 Tech is a senior-led IT consultancy founded in 2023. We bring customer experience and human-centered design into every part of IT service design and delivery, and we stay with our clients as partners so the results keep improving over time.
What we believe
Start with the person
Every interaction, process, and solution is designed around the people it serves. We learn how they work before we choose a tool.
Measure the experience
Good service shows up in numbers customers can feel: satisfaction, first contact resolution, and time back in their day. We track them and report them.
Partner for the long term
Lasting results come from working alongside a client, with solutions shaped to their needs. We keep refining after launch so value grows and costs come down.
Lawrence Abeyta on LinkedIn
Leadership
Thirty years of making IT work for the people it serves
Lawrence Abeyta founded iter8 Tech after three decades leading IT service delivery in government and industry. He started as a technician, moved into managing on-site services for commercial clients in manufacturing and technology, and went on to run desktop services for a tribal government.
He then spent more than fifteen years in federal IT contracting, where he managed a multi-bureau program, built an innovation center, and grew a ServiceNow practice to Premier Partner status. Throughout, his focus has been the same: redesign the service around the customer, automate what gets in the way, and prove the improvement with data.
Clients who work with iter8 Tech work directly with Lawrence.
Operations and people
A human resources professional running the business
Angela Abeyta has led operations at iter8 Tech since the company began. She holds a Master of Science in Human Resources Management and started her career in HR at a technology company, where she ran recruiting and onboarding, wrote HR policy, led training, and managed employee relations and benefits.
She has since spent more than twenty years founding and running her own businesses, with direct responsibility for teams, client relationships, contracts, and budgets. That mix of HR training and owner experience shapes how iter8 Tech operates.
At iter8 Tech, Angela is responsible for how the company hires, supports, and develops its people, and for the operations, compliance, and partner relationships behind every engagement. The human-centered approach we bring to clients starts with how we run our own company.
A track record across three sectors
Results from engagements Lawrence led before starting iter8 Tech.
Federal
IT services for three federal bureaus: 8,000 users and 5 data centers
- 70% fewer incidents and unplanned outages nearly eliminated
- 97% customer satisfaction and 92% first call resolution
- Three separate service management systems replaced by one platform
State and local
Desktop services for a tribal government with 1,500 users
- Help desk rebuilt as an ITIL service desk with 94% customer satisfaction
- New PC setup time cut from 10 hours to 30 minutes
- $600K saved in software licensing over three years
Commercial
On-site managed services for manufacturing and technology companies
- Led a team of 15 technicians across client sites
- Owned service level agreements and profit and loss for key accounts
- Promoted from site lead to services manager on delivery results
Partners
Senior attention, with the capacity of a larger team
We team with established firms so each engagement has the depth and reach it needs.
NuAxis Innovations
Outcomes-focused, mid-sized government IT services company.
Pliant Management
Technology services built around human interaction and connection.
Have a problem worth solving?
Tell us what is slowing you down. You will hear back from Lawrence.