Federal government
Mission results that keep improving, while costs come down.
iter8 Tech helps federal agencies stabilize what keeps breaking, modernize legacy systems in increments, and adopt AI within the security and compliance rules that govern federal IT.
Where transformation usually starts
Few agencies set out to transform. They reach a point where the current way stops serving the mission. These are the four we hear most.
The problem
Systems and processes that fall short of the mission, or keep breaking
Service levels are missed, outages recur, and staff route around the tools meant to help them.
How we help
We establish root cause and corrective action before recommending new technology, then redesign the service around the people doing the work. On one federal program, that discipline cut incidents by 70%.
The problem
The direction to adopt AI is clear. A safe first step is harder to find.
Leadership expects progress, while security, privacy, and compliance requirements make every first step feel risky.
How we help
We choose one or two uses with clear mission value, set governance that fits your security and compliance requirements, and prepare the workforce. Then we expand from what works.
The problem
IT spending keeps rising while the return gets harder to defend
Budget reviews ask for evidence of value, and current reporting struggles to provide it.
How we help
We connect spending to services and mission outcomes, consolidate overlapping tools, automate manual work, and report against measures that oversight can use.
The problem
Legacy systems at the breaking point, too rigid to change
Years of technical debt have left platforms that must be modernized and can no longer flex to do it.
How we help
We stabilize first, then modernize in increments, moving one workload at a time to cloud and low-code platforms while operations continue. No all-at-once replacement.
Experience inside federal IT
Our CEO, Lawrence Abeyta, managed IT service delivery for three federal bureaus: 8,000 users and 5 data centers. He went on to build an innovation center and a ServiceNow practice serving federal agencies. These results come from the multi-bureau program.
70%
fewer incidents after introducing problem management, with unplanned outages nearly eliminated
97%
customer satisfaction, sustained, for the service desk
92%
first call resolution after turning around a reactive help desk
3 to 1
separate service management systems replaced by a single platform
How an engagement starts
Small first steps, so you see value before you commit to more.
Talk
A conversation about what is not working and what a better outcome would look like.
Assess
A focused look at where time, money, and goodwill are being lost, with priorities you can act on.
Improve, then iterate
One fix that proves its value, measured against numbers you care about. Then the next one.
How to buy: iter8 Tech is registered in SAM.gov. Federal work is delivered with our partners.
NAICS codes
Recognize one of these problems?
Tell us which one. You will hear back from Lawrence.