Continuous Transformation is the engine behind long-term success in tech-forward organizations. It’s how agencies and enterprises alike are balancing innovation velocity, agility, and cost control. Yes, all at once. MVP is just the beginning, and project end is only phase 1. Comment on what you've either broken lately, or iterated to success.

The traditional IT Service Desk, phone queues, ticket numbers, waiting for “Tier 2”, may be headed for the recycling bin. Instead, an 𝗮𝗹𝘄𝗮𝘆𝘀-𝗼𝗻 𝗔𝗜 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 𝘁𝗵𝗮𝘁 𝗹𝗶𝘃𝗲𝘀 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗽𝗵𝗼𝗻𝗲 𝗮𝗻𝗱 𝗹𝗮𝗽𝘁𝗼𝗽 might soon become the front line for every “How do I…?” in your organization.

Return-to-office (RTO) mandates are rippling through government agencies, and the impact isn’t just logistical—it’s cultural, operational, and deeply human. Post your thoughts and experience below.

It’s easy to talk about CX in vague, feel-good terms: loyalty, satisfaction, emotional connection, but 𝗵𝗮𝗿𝗱𝗲𝗿 𝘁𝗼 𝘀𝗵𝗼𝘄 𝗵𝗼𝘄 𝗶𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗱𝗿𝗶𝘃𝗲𝘀 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘃𝗮𝗹𝘂𝗲. That’s where Qualtrics earns its stripes. By turning soft signals into hard results, it's helping organizations across sectors measure, manage, and monetize the experience economy.

🔍 𝗤𝘂𝗮𝗹𝘁𝗿𝗶𝗰𝘀 𝗯𝗿𝗶𝗻𝗴𝘀 𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗖𝗫 𝗰𝗵𝗮𝗼𝘀

Agencies are accelerating their push to modernize and automate operations are leaning heavily on SaaS platforms like 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄, 𝗔𝗽𝗽𝗶𝗮𝗻, 𝗮𝗻𝗱 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 to get it done. It’s not just about shiny dashboards, it’s about slashing technical debt, optimizing spend, and improving service delivery for the folks who matter most: the public.

💸 𝗧𝗼𝘁𝗮𝗹 𝗖𝗼𝘀𝘁 𝗼𝗳 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 (𝗧𝗖𝗢) 𝗶𝘀 𝗲𝗮𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗹𝘂𝗻𝗰𝗵

With the rise of new AI platforms like 𝗗𝗲𝗲𝗽𝗦𝗲𝗲𝗸 𝗔𝗜, questions are swirling around just how 𝘴𝘦𝘤𝘶𝘳𝘦 these models really are—especially when compared to more established systems like 𝗖𝗵𝗮𝘁𝗚𝗣𝗧. And when one of them is backed by a Chinese company, those questions get a little... louder.

🔐 𝗗𝗮𝘁𝗮 𝗣𝗿𝗶𝘃𝗮𝗰𝘆: 𝗦𝘁𝗼𝗿𝗲𝗱 𝗪𝗵𝗲𝗿𝗲, 𝗘𝘅𝗮𝗰𝘁𝗹𝘆?